How it Works


HOW IT WORKS




Get Your Quote & Schedule Your Cleaning

  • You can easily view our pricing by heading over to our booking form. You’ll be able to select the number of bedrooms/bathrooms in your home as well as the type of cleaning you’d like or any extras you’d like to add on.

Our booking form will give you an instant quote without ever having to talk with anyone.

  • If you don’t see the service you want on our booking form or have other questions you can contact us via phone, email, or even our online chat and get all your questions answered as well get an accurate pricing with one of our agents. If everything looks great, you can book your cleaning all online using our booking form or via phone and our agent will walk you through & intake your info including your credit/debit card to have on file for the service.

Confirmation Emails & Reminders

  • Once you have booked your cleaning, after some time you will receive a “Booking confirmation” email letting you know your booking has been confirmed. As you await the day of your clean you will get several reminders both via our automated emails & text reminding you that your cleaning is coming up so you don’t forget.

On The Day of Your Clean

  • Our vetted cleaners will arrive like clockwork on the day of your cleaning. The cleaners will bring all the necessary equipment needed for the clean. Upon arrival they’ll do a before walk through with you to make sure they know exactly what needs to be focused on. If you selected a flat rate cleaning package, our cleaners will work off of our standardized cleaning checklist.
  • At the end of the cleaning, they’ll do a before/after walk through to make sure you’re satisfied.

After Your Clean

  • After your cleaning, you will receive an automated email to rate your service & cleaner. If you didn’t tip your cleaner and would like to still add a tip, please let us know and we’ll add the amount to your card we have on file.

What to Do After 2Ks Cleaning NYC Has Cleaned Your Home

After your cleaning, our team will perform a mandatory inspection with you. We advise you to refer to our cleaning checklist as you complete this walk-through and alert the team of any missed areas. We will perform a reclean free of charge if you are unsatisfied and alert us during this inspection.

You should also inspect your home for any lost or damaged property and inform us as soon as possible so that we can address the issue. We will do what we can to repair or replace the lost or damaged items.

A short time after your cleaning, you’ll receive an automated email to provide feedback and rate your cleaner and service. We use this information to ensure that we are meeting the highest standards, so we ask for your candid feedback.